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  1. 2.0

    The treatments (bar the reflexology) were pretty average, especially my massage which was essentially someone applying moisturiser to me without any pressure or technique.

    Furthermore the “private jacuzzi” sessions are not private. There are 4 tubs in the section and you are surrounded by the cleaning supplies and pipes which they haven’t bothered to cover. The pool areas in the spa are not kept clean and there was hair and scum on all surfaces.

    The only redeeming factor for our stay was the restaurant which had excellent service and food.

  2. 5.0

    We came here before flying out for our honeymoon. I had only mentioned once that we were getting married when booking and over the course of two days we were congratulated on arrival and treated amazingly by all staff. All around the hotel we were greeted by name and it just felt like everyone knew us and wanted to provide the best service they could for us. Would really recommend this place to anyone and everyone.

  3. 5.0

    Beautiful experience at the Spa. Lunch was amazing and the treatments were of a high quality. Will be going back as soon as possible. Refreshments readily available and plenty of clean towels as toiletries available. So much space with multiple Jacuzzis and two saunas and a steam room. Pool to swim and many indoor and outdoor beds to relax including a dedicated relaxation room for after treatments. Cocktails available poolside via phone order.

  4. 5.0

    From the minute we arrived the customer service was phenomenal, we were greeted with a warm and genuine reception from Reece who gave us the fantastic news that we had been complimentary upgraded! As you can imagine, we were over the moon as this was completely unexpected – the weekend we spent in the Garden Suite could not have been more perfect. The room was beautiful and luxurious, the private garden was such a treat (especially in the sun!) and the personal touches (personal concierge, breakfast in bed, dessert in our room) made it incredibly special for us. We felt completely at home and found it hard to leave our room!

    Keith was especially friendly, he was a great character and was able to assist with any queries we had quickly and efficiently. We also received outstanding customer service during our delicious meal on Saturday night from Andreas and Stefan. They were talkative, funny and insightful when telling us about the courses. Ollie delivered multiple things to our room, always within minutes of us asking and with a cheery air.

    Your staff did everything possible to make our trip the most spectacular it could be and we needed to personally thank you all. Our stay has been the only thing we’ve spoken about since, and we cannot wait to come back – it truly was the weekend of a lifetime.

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